The Etherious Family is committed to protecting and respecting your privacy. We will only use your personal information in accordance with the data protection law in the USA and this privacy policy.
This policy sets out the basis on which personal data we hold, in particular personal data relating to our customers and prospective customers, will be processed by us.
We may modify or update this privacy policy from time to time. If we change this privacy policy, the changes will be published here on this website. Where changes to this privacy policy will have a fundamental impact on the nature of the processing or otherwise have a substantial impact on you, we will give you sufficient advance notice so that you have the opportunity to exercise any rights you may have (e.g. to object to the processing).
These are the main ways we collect your information:
If you give information on behalf of someone else you must ensure that they have been provided access to this Privacy Policy before doing so.
If you are under 18 please do not provide us with any of your information unless you have the permission of your parent or guardian to do so.
Please help us to keep your information up to date by informing us of any changes to your contact details or preferences.
The following types of personal information may be collected about you:
Information you provide us about your interests, hobbies and preferences, including the type of products you are interested in.
How you use our websites and apps and whether you open or forward our communications, including information collected through cookies and other tracking technologies (please see our Cookie Policy or app specific terms and conditions for more information).
Identifiers assigned to your computer or other internet connected device including your Internet Protocol (IP) address and details.
Information relating to purchases and services, including payments, complaints and claims.
Information which enables us to confirm your identity such as government issued photo identity, passport or driving license.
Information which enables us to confirm your driving eligibility, including driving offenses.
Information that enables us to conduct our risk management activities such as the identification of fraud, offenses, suspicious transactions, politically exposed persons (PEP’s) and Sanctioned Parties.
Information about how you use our products and services (including usage via your mobile phone).
For example information you provide us which enables us to make arrangements for you when attending a branded event or visiting the Home of Etherious. Depending on the scenario this could include dietary requirements, passport details, arrival and departure times etc.
Information you submit via our recruitment website such as: contact information, qualifications and skills, career history etc.
Information captured by means of closed-circuit television, also known as video surveillance, which is the use of video cameras to transmit a signal to a specific place on a limited set of monitors.
Use of personal information under USA data protection laws must be justified under one of a number of legal grounds and we are required to set out the grounds in respect of each use in this policy. An explanation of the scope of the grounds available can be found here.
The main uses of your information include:
Customer Support and Marketing - to respond to enquiries and to bring you news, offers and events.
We use your personal data for customer care and for personalized communication of our product and service information, with your consent where necessary. For these purposes we may transmit this data to authorized Dealers.
In order to ensure that you receive relevant and personalized communications, we will use data we hold about you to create an individual customer profile. This may include but is not limited to data you have provided to us or which is generated by your use of our products, for example Contact Details, Interests, Website, App and Communication Usage, Sales and Services Information, Device and Service Usage, Device Location Information.
Other Products and Services – to process your applications, orders and requests.
We will obtain Contact Details and depending on the product or services we may also collect data regarding Identity Verification, Interests, Website, App and Communication Usage, Sales and Services Information, Device and Service Usage, Device Location Information, Travel and Hospitality Information. Please see the terms and conditions of the specific product or service for more information.
Quality Assurance, Research and Development – to improve our products and services.
We and The Etherious Organization may use any of the information that we receive through the provision of our services (including Location Information and Website, App and Communication Usage) for product and service quality assurance and development purposes. Before any such use is undertaken your information will be de-personalized so it cannot be directly linked back to you.
Legal requests for your information – to comply with our legal obligations, including requests from law enforcement, regulators and the court service.
We may be legally required to provide your information to law enforcement agencies, regulators, courts and third party litigants in connection with proceedings or investigations anywhere in the world. Where permitted, we will direct any such request to you or notify you before responding unless to do so would prejudice the prevention or detection of a crime.
Compliance and Risk Management – where we have a legitimate interest as part of our compliance and risk management procedures, we may process your data such as, Identity Verification Information, Driving Eligibility Information, and Financial Crime Prevention Information to identify, for example:
Job Applications – Job Application Data and any other additional information you may provide to support your application will only be used for the purposes of recruitment.
Security information including CCTV images – It is in our legitimate interest to utilize closed circuit television (CCTV) images for the purposes of providing a safe and secure environment for staff and visitors. We
further use such images to protect buildings and assets from damage, disruption, vandalism and other crime, to assist in the effective resolution of disputes which occur on our premises, to assist in the defense of any civil litigation and to support law enforcement bodies in the prevention, detection and prosecution of crime.
Personal information which we collect may be transferred to or accessed by third parties on our behalf, with your consent where necessary.
When data is shared it is always done in a secure manner and we ensure that it is only used for the purpose it was collected for and do not allow third parties to abuse their agreements with us.
We may transfer your personal information to a third party without your consent if there is an alternative legal ground, for example, it is in our legitimate interest, or if there is a contractual obligation to do so.
We use technical and organizational security measures including encryption and authentication tools to protect your personal information against manipulation, loss, destruction, and unauthorized access by third parties.
Although data transmission over the internet or website cannot be guaranteed to be secure, we and our business partners work hard to maintain physical, electronic and procedural safeguards to protect your information in accordance with applicable data protection requirements.
Examples of our security measures include:
Please remember, if you have a personal password which enables you to access certain parts of our websites or any other portal, app or service we operate, it is your responsibility to keep this password confidential. We ask you not to share your password with anyone.
We retain your information only as long as is necessary for the purpose for which we obtained it and any other permitted linked purposes. If information is used for two purposes we will retain it until the purpose with the longest period expires. We will stop using it for the purpose with a shorter period once that period expires.
We restrict access to your information to only those persons who need to use it for the relevant purpose.
Our retention periods are based on a combination of legal requirements (where applicable) and business needs. Information that is no longer needed is either irreversibly anonymized or destroyed securely.
We retain your personal information for marketing, such as Contact Details and Interests as long as is necessary. For example, if you have expressed an interest in one or more of our products or services we will keep your information for as long as we have an ongoing dialogue with you, or until such time as you ask us to stop. You retain the right to object to our use of your data for marketing at any point.
In relation to your information used to perform any contractual obligation with you, we may retain that data whilst the contract remains in force plus six years to deal with any queries or claims thereafter.
Where we reasonably believe it will be necessary to defend or prosecute or make a claim against you, us or a third party, we may retain relevant data for as long as that claim could be pursued.
If you have any questions in relation to our use of your information you should first contact the Client Contact Team by one of the following:
Sending an email to The.Etherious.Family@Etherious.Org
Under certain conditions you have the right to ask us to:
Your exercise of these rights is subject to certain exemptions to safeguard the public interest (e.g. the prevention or detection of crime), our interests (e.g. the maintenance of legal privilege) and the rights of third parties.
If you are dissatisfied with our use of your information or our response to any exercise of these rights, you have the right to complain to your data protection authority.
Our use of personal data is permitted under USA data protection law on the basis of the following principal legal grounds:
There may be uses that are permitted on the basis of other grounds; where this is the case we will use reasonable endeavors to identify the ground and communicate it you as soon as possible after becoming aware of the new basis.
